2.1. Payment: Payment must be made in full at the time of ordering. We accept cash, online payment methods (e.g., UPI, debit/credit cards), and other methods specified on our platform. We are not responsible for any issues arising from third-party payment gateways.

2.2. Cancellation and Refunds (Walk-in/In-Store): Once an order has been placed in-store and preparation has begun, it cannot be cancelled or refunded.

2.3. Cancellation and Refunds (Online/Delivery): a. Customer Cancellation: Once an online order is accepted and confirmed, it cannot be cancelled or modified by the Customer. b. Our Cancellation: If we cancel your order due to item unavailability or other unforeseen circumstances, a full refund will be processed to your original payment method within [Number] business days.

2.4. Quality Complaints: Any quality complaints or issues with the food must be reported to our management immediately (within 30 minutes of receiving the order) or before consumption is significantly complete. Any refund or replacement is at the sole discretion of the Patel Vada Pav Manager on duty.